UX Designer / Developer

I am passionate about user experiences

How do I approach things?

Process. You either love it or hate it. Most people cringe their nose at the thought of it. My philosophy is that while not every problem is the same, there are some basic concepts that you just can't skip. Each step of the way, I try and validate the direction with user loops.

Research

We've got to start somewhere. What is it we are needing to accomplish? Business goals? User goals? Stakeholder and user interviews, personas, and current task analysis are just some of the tools I like to use. To create a great user experience, I think we need to talk to the user when ever possible. What is it they want? What frustrates them? We're designing an experience for them, right? Before moving on, we should have a solid understanding of the user and their objectives.

Information Architecture

Understanding the user's mental models is key in creating a delightful user experience. The organization of the content can greatly influence how easily a user navigates the application. Card sorting exercises, taxonomies and high level workflow diagrams are great ways to understand how a user might expect to interact. I feel that defining the IA is a lot like playing with LEGOs. Before we can start to build something, we need to know what blocks we have available to build with.

Interaction Design

Now that we know what we need to build, who we are building it for, and pieces we have to play with, we can start thinking about design. We'll keep it to low fidelity wireframes first and iterate, iterate, and iterate. By avoiding discussions on visual aesthetics, we can ensure that discussions are focused on the interactions. By creating paper or click-through prototypes, we can discover usability issues before we even get to code.

Visual Design

Color, graphics, motion, and typography are just some of the many concepts that can have a huge impact on how a user interacts with the application. Visual design can be key in guiding the user's path, invoking desired emotions, and influencing results. The wrong combination can send a user running for the hills, but combination can result in a delightful user experience.

What have I done lately?

Most of these projects required a collaborative effort from a team of project managers, developers and designers, with everyone contributing ideas. It was often my responsibility to take the collective ideas and synthesize the results, exploring different ideas when time allowed.

Who am I?

I am a UX designer/developer that can thrive equally well in both worlds. My knowledge and experience in both these disciplines has served me well, enabling me to contribute to most aspects of the development life cycle of a project. I have a strong passion in creating user focused experiences. From the brainstorming and requirements gathering, to rapid prototyping and production of hi-fidelity assets, through the development and implementation phases of projects, I strive to create the best user experience possible.

Resume pdf

Director, Product Design Dun & Bradstreet
March 2018 - June 2018

As the leader of the Product Design Team, I managed a team of Product Designers along with leading UX initiatives for prioritized products across 3 business units. Additionally, I was the primary design resource for one of the newer products, collaborating closely with the Product Owner at a strategic level to help set product direction. From leading ideation sessions, UX check-ins, and user validation, I worked closely with the entire product team, creating UX artifacts to help drive and optimize the product development lifecycle. Strove to educate and evangelize UX methodologies within the company.

Selected Accomplishments:
  • Worked closely with product owners and stakeholders to conceptualize and develop paper prototypes for a new enterprise platform designed to combine the functionality of 3 existing products. The product strategy, IA and initial concept wireframes were completed in under 2 weeks.
  • Led initiatives to update the company style guide to be a more encompassing design system.
    • Collaborated with Product Owners to develop strategies to update products with the new design system.
    • Worked closely with Engineers to architect and code the underlying structure of the design system.
  • Helped redefine the product development lifecycle for one of the product teams, incorporating UX processes and enabling better collaboration and communication.
  • Led vendor selection process for user on-boarding, product tour guide and behavioral analytic needs.
Senior UX/UI Designer SocialCare
Sept 2017 - March 2018

As the primary design resource for both the Product team and Client Services team, I handle all the UX responsibilities for the company. As the advocate for the users, I collaborate closely with Product Managers to shape the user experience of our products and ensure that the product’s business goals are still met. I am also responsible for creating all conceptual prototypes for our sales team, to assist them in conveying the possibilities of our product offerings. For Client Services engagements, I am heavily involved with the initial interviews to better understand the client’s current workflows and identify the opportunities for improvement.

Selected Accomplishments:
  • Implemented a UX process in the PDLC, which has improved team communication and understanding of what needs to be built.
  • Set the interaction and visual design direction for the company product offerings.
Senior Product Designer AllClear ID
August 2015 - June 2017

From user research and user story creation, to interaction and visual design, I collaborated closely with Product Managers to improve the user experience of current products as well as help shape future product offerings. Created any necessary UX artifacts (from IA and workflow diagrams to wireframes and high fidelity comps) to facilitate workflow discussions and client interactions. Assisted in developing the company’s PDLC to ensure good UX practices are put into place at the appropriate times.

Selected Accomplishments:
  • By identifying inefficiencies and automating tasks with scripts, improved processes and workflows that reduced design and implementation time of microsite creation, from 3 days, to 3 hours or less.
  • Worked closely with Product Manager to develop product requirements for a core internal company application.
  • Worked closely with Product Manager to conceptualize workflows and interaction designs for 2 key future product offerings.
UX/UI Technical Lead Ringtail Design
June 2014 - June 2015

Responsible for the UX across the company's products, which included: monitoring, enforcing, training, and improving our own process to ensure that all designs were user-focused and met the company's high standards. Worked on desktop and web-based applications that had a focus on situational awareness and data visualization. Lead small, cross-functional teams throughout the company's hybrid Agile UX process, which included: user interviews, persona creation, information architecture and initial workflow concepts. Synthesised the collected information to iteratively create workflows, wireframes, driving the projects from interactive design through to visual design with high fidelity mocks.

Selected Accomplishments:
  • Created and taught our UX Training course company wide.
  • Facilitated user sessions in order to establish UX personas and understanding of the users needs.
  • Heavily involved with modifying the company’s UX process to adapt to the changes in the development process.
UX Developer Ringtail Design
July 2013 - June 2014

Worked as one of the primary developers on the company's web based data analytics platform. Heavily involved with porting existing application from a knockout.js based framework to durandal.js. This project also involved refactoring the application to utilize d3.js instead of highcharts.js. Was a major contributor to the information architecture and interaction design.

Selected Accomplishments:
  • Major contributor to the interaction design as well as the information architecture of the platform.
  • Heavily involved in deciding the front-end architecture of the platform.
  • Refactored parts of the application to accommodate new functionality while making it more code readable.
Senior Client Side Developer National Instruments
Sept 2011 - July 2013

Responsible for creating proof-of-concepts for implementing new javascript programming techniques. Role required me to maintain horizontal visibility across all applications to look for opportunities to improve the client-side architecture of the web applications. Responsible for working with the business groups to review new vendor offerings that affected the client-side of web application. Previous work history and skill set led to an additional lead UX role, where I facilitated UX/UI discussions within web application teams that consist of project managers, business owners, designers and developers.

Selected Accomplishments:
  • Developed proof-of-concept ‘Client Event Framework’ to facilitate all interactions across multiple apps that make up the corporate website.
  • Implemented more efficient team processes concerning the development environment regarding promoting code across development tiers.
  • Lead all UX initiatives across all marketing web applications.
  • Lead responsive web design initiative.
  • Maintained a position with the company-wide Technology Architecture committee to ensure that client-side architecture was represented.
Design Team Lead Keller Williams Realty International
Jan 2004 - Aug 2012

Oversaw the look and feel of all IT initiatives to ensure consistency with Keller Williams branding. Managed the design team by prioritizing and delegating projects and tasks, as well as all HR duties. Mentored the design team on best practices concerning web/UX/RIA design and architecture. Established design frameworks for company enterprise systems. Facilitated communication with developers, project managers and business owners to ensure project needs are met. Looked for opportunities to integrate new techniques and technology.

Consultant HurricaneGOLF
July 2003 - Jan 2004

Designed and developed the company’s website with full content management capabilities. Created all the print and web marketing collateral. Developed websites for company’s clients. Developed e-commerce/registration/reporting web-based application to manage client golf tournaments. Developed content management tools for various client sites.

Multimedia Designer HBMG, Inc.
July 2002 - July 2003

Designed websites, multimedia applications and print materials for company’s clients. Flash development lead for e-Learning project. Lead developer an online audio/visual conference application utilizing Macromedia Flash Communication Server. Lead UI designer for flagship product.

Web Designer First USA
Aug 2000 - Jan 2002

Creative lead in designing all components of the Intranet used by advisors. Designed all graphics necessary for Intranet. Found ways to improve usability of the Intranet. Determined and implemented optimal file structure for Intranet. Participated in entire life cycle projects, from requirements gathering and focus groups, to testing and implementation. Occupied a major role in developing the functionality/usability of the content management tool. Aided in the design of the GUI for a content management tool. Provided ongoing training and tech support to remote authors/editors. Responsible for ongoing maintenance of the Intranet. Found ways to optimize and streamline both the Intranet and the process of putting content on the Intranet.

Certification
  • Akendi Certified User Experience Designer (CXD™)
Skills
  • UX/UI Design
    • User research/Personas
    • Information architecture
    • User sessions
    • Interaction design
    • Visual design
    • Wireframes
    • User workflows
    • Usability testing
    • Design pattern libraries
    • Style guides
    • Lean UX
    • Design systems
    • UX strategies
  • Client Side Development
    • Javascript
    • Actionscript 2,3
    • Responsive design
    • OOP
    • HTML 4,5
    • CSS 2,3
    • SASS
    • jQuery
    • Zurb Foundation
    • Durandal
    • RequireJS
    • KnockoutJS
    • D3JS
    • VueJS
    • Drupal
    • Agile scrum methodologies
Education
  • User Experience Design
    • Akendi UX Training
  • Interaction Design
    • Cooper U
  • Bachelors of Science, Advertising
    • The University of Texas at Austin

Wanna chat?

Thanks for stopping by and checking out my space! Feel free to contact if you want to know anything more. We can 'talk shop' or chat about anything else.

"You cannot NOT have a user experience" Lou Carbone